Support Services

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Technical Support Services

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Operational Support Services

At Duthaya Digital Services (Private) Limited, we offer comprehensive call center solutions designed to provide efficient technical and operational support for businesses. Our services ensure seamless communication and issue resolution, allowing your business to maintain optimal performance and customer satisfaction. We handle all technical and operational support tasks, enabling you to focus on your core business activities.

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Technology-Driven Efficiency

Our Services Include

1. Technical Support Services

Our skilled agents are trained to manage customer inquiries related to technical issues, ensuring quick and effective troubleshooting for your products or services. With multi-language support (Sinhala, Tamil, and English), we ensure clear communication with your customers for faster resolution.

2. Operational Support Services

We provide assistance for day-to-day operational tasks, including scheduling, process management, and general customer queries. Our team ensures smooth operations, minimizing disruptions and maximizing efficiency.

3. Technology-Driven Efficiency

Using cutting-edge CRM systems, we provide real-time tracking of support requests and detailed reporting, ensuring full transparency and easy monitoring of support activities.

Industries We Serve

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Telecommunication Companies

Providing technical support for network issues, device troubleshooting, and service outages.

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Banks & Financial Institutions

Assisting customers with online banking, credit card inquiries, and loan processing issues.

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Utility Providers

Supporting customers with billing inquiries, service outages, and technical issues related to essential services.

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Retail & E-commerce

Managing customer queries related to product usage, delivery tracking, and order management.

Why Choose Duthaya?

Scalable Support Solutions

Whether you need a small team for basic operational support or a larger team for technical assistance, our services can adapt to your needs.

Cost-Effective Services

Save on internal support staff and infrastructure by outsourcing your technical and operational support to us. We offer flexible, performance-based billing options.

Expertise & Professionalism:

Our agents are trained to provide prompt, accurate, and professional support, ensuring a positive customer experience every time.

Partner with Duthaya Digital Services for reliable, efficient, and scalable call center solutions for your technical and operational support needs.